Returns

Dream Bags

Exchanges

Items must be returned within 14 days of receipt for exchange or refund, in original, saleable condition - with all hangers, labels and wrappings in their original condition. Exchanges/refunds will be issued AFTER your item has been returned, and subject to satisfactory inspection.

Faults

In the unlikely event that you discover a fault with your bag, please return it to us within a reasonable period of time with a covering letter explaining your reason for return. The bag and letter will then be forwarded on to the supplier who will contact you via email/telephone (your choice) to confirm receipt and advise if they believe that the goods are in fact faulty.. If the goods are deemed to be faulty, a replacement will be issued and all return postage costs covered.

Bracelets

Exchanges

Items must be returned within 14 days of receipt for exchange or refund, in original, saleable condition. We would recommend that you obtain proof of postage from the post office as we do not accept responsibility for parcels lost in transit. Exchanges/refunds will be issued AFTER your item has been returned, and subject to satisfactory inspection.

Faults

In the unlikely event that you experience a fault with your bracelet, please return it to us within a reasonable period of time with a covering letter explaining your reason for return. We will then contact you via email/telephone (your choice) to confirm receipt and advise if we believe that the bracelet is in fact faulty. If the bracelet is deemed to be faulty, a replacement will be issued and all return postage costs covered.

Wallaboo and Shoo Shoos

Traditional toys

The supplier will only accept returns if the goods have been damaged or if you have received an incorrect item (i.e. not what was originally ordered).

If you receive goods that are damaged or faulty or not what was ordered then you will be offered a refund or, if you prefer, an alternative product. In such a case please contact us in the first instance by phone on 01489 584154. Please note that you must notify us within 24 hours of receiving a damaged item, as failure to do so will mean that we are unable to claim your refund or alternative product from the supplier. You must contact us first before the goods are returned in order for the supplier to decide the most cost effective method for returning the product back to them. When returning an item please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault.